• Application Deadline:
• Position: Health Information Management / Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Delta




• City Warri




• Job Field Customer Care 
  
  

Job Summary

• We are seeking a Health Information Management Officer who will also serve as a Customer Service Personnel to join our dynamic team.


• The ideal candidate will be responsible for managing health information systems and providing exceptional customer service to patients, visitors, and medical staff.

Key Responsibilities

• Manage and maintain health information databases, ensuring accuracy, confidentiality, and compliance with regulations.


• Retrieve and compile medical records for patient care, research, and legal purposes.


• Process patient admissions, transfers, and discharges by accurately updating records and documentation.


• Collaborate with medical staff and other departments to ensure efficient information flow and resolve inquiries.


• Assist patients and visitors by providing information, guidance, and support regarding health records and administrative processes.


• Handle inquiries via phone, email, and in-person interactions in a courteous and professional manner.


• Educate patients on accessing and understanding their health information while maintaining confidentiality and privacy.

Requirement & Qualifications

• Bachelor's Degree in Health Information Management or related field.


• Certification in Health Information Management preferred.


• Proven experience in health information management and customer service in a healthcare setting.


• Strong communication, interpersonal, and problem-solving skills.


• Knowledge of medical terminology and patient privacy laws.


• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.