• Application Deadline: Mon, 6 Jan 2025 00:00:00 GMT
• Position: Team Lead, Contact Centre



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 7 years



• Location Lagos




• City Victoria Island




• Job Field Customer Care 
  
  

Job Description

• Manage large amounts of inbound and outbound calls in a timely manner


• Follow communication “scripts” when handling different topics


• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives


• Open Account for prospective customers


• Seize opportunities to upsell products when they arise


• Build sustainable relationships and engage customers by taking the extra mile


• Keep records of all conversations in our call center database in a comprehensible way


• Meet personal/team qualitative and quantitative targets

Job Requirements

• Candidates should possess a B.Sc / HND in related filed with 5 -7 years' experience


• Must be able to speak fluently communicate well.