IT Administrator at Food Concepts Plc

Job Overview

Location
Lagos, Jigawa
Job Type
Full Time
Date Posted
7 days ago

Additional Details

Job ID
112000
Job Views
30

Job Description






Job Purpose




  • To support the business in relations to infrastructure repairs, IT update, maintenance and servicing.



Core Responsibilities and Key Result Areas




  • IT Operations/Help Desk Service

  • Ensure all enquiries and support required for the business are duly responded and completed

  • Manage the IT help desk efficiently in order to resolve all problems completely

  • Ensure timelines of all IT and related activities assigned are met

  • Challenge others when the values are not demonstrated

  • Ensure hardware maintenance and repairs as related to POS systems, Computer systems and other IT devices

  • Ensure proper system update as assigned from time to time

  • Ensure periodic stock take of IT items and related stock both at RSC and Stores

  • Co-ordinate requisition and payment request for all IT items across the business

  • Conduct on-the-training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry

  • Share information, knowledge and experience freely with others

  • Generate innovative solutions, which continuously improve the performance of existing resources, processes or services

  • Own and ensure effective management (from a technical perspective) all of the company’s IT platforms, hardware and software resources

  • Perform any other related task assigned from time to time



Key Performance Indicators




  • IT System uptime/downtime

  • Mean Time Between Faults

  • Mean Time to Resolve

  • Number of system breaches due to virus attacks and or breaches

  • Network Uptime/downtime



Knowledge Requirements




  • Knowledge of various ERP – Oracle, Micros etc.

  • Office productivity software programs such as word processing, databases, spreadsheet programs, and communications software



Job Specifications




  • Minimum of university degree or HND in Computer Science, Information Technology or related discipline

  • Membership of CISCO, or any other IT related professional qualification is required.

  • Minimum of 3 years relevant experience.



Decision Expectations




  • Acts on defined procedures and decisions

  • Enforces agreed decisions

  • Plans own work schedule and work schedule of subordinates

  • Responsible for deploying hardware, and applications across all business locations.

  • Coordinate, supervise and lead Field Support Team members to achieve the objectives of this role



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