Job Description
Job Purpose
- To support the business in relations to infrastructure repairs, IT update, maintenance and servicing.
Core Responsibilities and Key Result Areas
- IT Operations/Help Desk Service
- Ensure all enquiries and support required for the business are duly responded and completed
- Manage the IT help desk efficiently in order to resolve all problems completely
- Ensure timelines of all IT and related activities assigned are met
- Challenge others when the values are not demonstrated
- Ensure hardware maintenance and repairs as related to POS systems, Computer systems and other IT devices
- Ensure proper system update as assigned from time to time
- Ensure periodic stock take of IT items and related stock both at RSC and Stores
- Co-ordinate requisition and payment request for all IT items across the business
- Conduct on-the-training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
- Share information, knowledge and experience freely with others
- Generate innovative solutions, which continuously improve the performance of existing resources, processes or services
- Own and ensure effective management (from a technical perspective) all of the company’s IT platforms, hardware and software resources
- Perform any other related task assigned from time to time
Key Performance Indicators
- IT System uptime/downtime
- Mean Time Between Faults
- Mean Time to Resolve
- Number of system breaches due to virus attacks and or breaches
- Network Uptime/downtime
Knowledge Requirements
- Knowledge of various ERP – Oracle, Micros etc.
- Office productivity software programs such as word processing, databases, spreadsheet programs, and communications software
Job Specifications
- Minimum of university degree or HND in Computer Science, Information Technology or related discipline
- Membership of CISCO, or any other IT related professional qualification is required.
- Minimum of 3 years relevant experience.
Decision Expectations
- Acts on defined procedures and decisions
- Enforces agreed decisions
- Plans own work schedule and work schedule of subordinates
- Responsible for deploying hardware, and applications across all business locations.
- Coordinate, supervise and lead Field Support Team members to achieve the objectives of this role