Online Sales Advisor at HMD Nigeria

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
2 months ago

Additional Details

Job ID
112075
Job Views
37

Job Description






Basic Responsibilities




  • Responsible for qualifying online leads and converting them to Sales, regularly updating and managing the CRM database (housekeeping), supporting cross-selling, upselling and preventive maintenance, and contributing to achieving HMD Group sales target as well as their individual sales target set by the management.



Accountability & Responsibilities

Online Sales Activities:




  • Qualify and assess leads generated from various online channels, including the HMD website, WhatsApp/Rasayel, Social Media Platforms and other online portals, and occasionally leads received on Equipment Hub.

  • Follow the Online Sales Process for the Qualified Leads

  • Follow the Online Sales process for the Unqualified Leads and report back to the head of the Online Sales Manager.

  • Follow up on and close deals with the support of Online Sales Manager in territories where the company does not have a physical presence.

  • Take charge of meticulously managing our CRM (Hubspot), ensuring every interaction is accurately logged and up to date.

  • Manage HMD inboxes, including sales and info inquiries, conduct discovery calls, collaborate with Sales Advisors on quotations, route supplier inquiries appropriately, forward job applicant inquiries to HR, and handle non-business-related inquiries.

  • Perform comprehensive background checks on companies contacting HMD to ensure due diligence and mitigate potential risks in business interactions.

  • Maintain organized and up-to-date CRM records through regular housekeeping and maintenance activities.

  • Master the art of managing callbacks, turning them into golden opportunities.

  • Actively contribute to achieving sales targets across the HMD Group through active participation and valuable contributions.

  • Implement developed strategies and tactics to ensure effective cross-selling and upselling techniques across all online sales channels and ensure all clients move through the 360-cycle

  • Handle customer complaints and identify customer needs. Report findings to the Online Sales Manager with recommendations.

  • Provide regular reports on sales activities, pipeline status, and performance metrics to the Online Sales Manager.

  • Ensure that the customer database is updated daily with details on HubSpot

  • Maintain contact with customers and respond promptly and effectively to customer inquiries.

  • Conduct training sessions for new team members on HubSpot to ensure proficiency in utilizing the platform for marketing and sales activities.

  • Fuel our growth engine by actively generating and nurturing leads through the pipeline.

  • Strive not just to meet, but exceed personal targets, paving the way for your success and the company’s growth.

  • Craft an exceptional customer experience, leaving every potential client wowed by our services.



Qualifications




  • Bachelor’s Degree in a related field

  • 1 - 2 years of experience in sales activities

  • Excellent command of English and French is a significant plus.

  • Previous experience with CRM software (Hubspot experience is a plus!).

  • Google Workspace - Intermediate Level.

  • Industry Experience is a must.



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