• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Description

• We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR).

Key Responsibilities

• Handle customer inquiries promptly and professionally through various channels (phone, email, chat, or in person).


• Customer service and ordering fulfillment


• Assist with inventory management


• Ensure all documents are properly filed and daily reports at sent to management


• Ensuring the Bakery environment is clean at all times


• Identify customer’s needs and respond proactively to concerns


• Preserve excellent levels of internal and external customer service


• Provide accurate information about products, services, and company policies.


• Maintain detailed records of customer interactions and transactions.


• Resolve complaints efficiently, ensuring customer satisfaction.


• Collaborate with other departments to address customer needs and improve service delivery.

Qualifications and Skills

• High School Diploma or equivalent (Bachelor's Degree preferred).


• Excellent communication and interpersonal skills.


• Strong problem-solving and multitasking abilities.


• Proficiency in using CRM software and Microsoft Office Suite.


• Prior experience in customer service or a related field is an advantage.