• Application Deadline: Fri, 10 Jan 2025 00:00:00 GMT
• Position: Technology Support



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Responsibilities

• Maintain procedures and reports that provide technical support to, the entire organization


• Troubleshoot and resolve all technical issues


• Analyze records and logs to spot underlying trends and potential issues


• Research and support the implementation of new technology solutions or applications that aid productivity within the organization


• Pursue training and professional development opportunities, strive to continuously build knowledge and skills, stay on top of new trends in software technologies related to cloud-based deployments and share expertise with the team


• Prepare and update the documentation to detail existing and new technology systems/processes


• Get exposure to the technologies, tools, and processes used by Tech4Dev. Provide colleagues, beneficiaries, and partners with steps to help them resolve their technical problems


• Collaborate with other departments to expand the organization’s technical knowledge and improve tools and practices


• Establish accounts for new users and assist with password or login problems


• Test, evaluate, and make decisions about new technology for Tech4Dev


• Participate in business-wide meetings to provide insight into technical requirements

Skills & Competencies

• Bachelors’ degree in Engineering, Computer Science, or any other Technology-related field.


• Minimum of 3 -5 years’ experience in an IT support or Technology Support role


• Proficiency in WordPress Development is a plus


• Appreciation of Product design and graphics is a plus


• Ability to work independently as well as collaboratively in a team environment • Strong analytical skills


• Critical thinking and problem-solving skills


• Excellent time-management skills


• Excellent interpersonal, presentation and communication skills


• Ability to understand business requirements and translate them into technical requirements