Job Description
About the Role:
- The Senior Account Manager is responsible for developing, maintaining, and improving relationships with medium and large merchants, while achieving annual sales and profit growth targets.
- Along with merchants, the Account Manager will draft and implement action plans to address mutually defined goals and expectations.
- The Key Account Manager’s core focus will be on high-value customers demonstrating strategic profitable growth opportunities.
Excited yet? Continue reading to find out More about the role:
What you will be doing:
- Ability to upsell and cross sell a wide range of PayU products based on merchant needs, strategic objectives,
- Develop, draft and implement an action plan that will ensure the achievement and enhancement of annual sales and profitability growth targets,
- Retain and profitably grow firm value, sales and profitability through proactive management of assigned merchant relationships,
- Lead a joint planning process that identifies relevant customer needs, wants and expectations and address these facets through the design of customized customer account plans,
- Increase the number of transactions and transactional value being processed through the introduction of fresh and innovative ideas to all merchants,
- Maintain excellent knowledge of the payments landscape in South Africa as well as in-depth knowledge of the PayU offering both locally and through the centralized global platform,
- Ability to contribute to product strategy based on market knowledge and merchant needs,
- Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization,
- Operate as the lead point of contact for all matters specific to your merchants,
- Produce quarterly reviews and submit regular reports to management,
- Maintain excellent relationships with peers within the African markets,
- Engage with Global and Local merchants.
What are we looking for?
Entry-level Requirements:
- Bachelor’s degree or Diploma in relevant field
- Minimum of +4 years in a key account manager position or as Business Development.
- Experience working in a global company across various geographies.
- Experience managing and growing medium to large portfolios.
Professional Requirements:
- Proven account management or other relevant experience
- Proven ability to manage multiple projects at once while paying strict attention to detail.
- Experience working in a high paced, agile environment
- Experience with managing and leading a team
- Experience with high volume transactional systems would be advantageous