• Application Deadline: Fri, 31 Jan 2025 00:00:00 GMT
• Position: Seller Management Officer



• Job Type Full Time , Hybrid



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Edo , Rivers




• City Benin , Port Harcourt




• Job Field Sales / Marketing / Retail / Business Development 
  
  

About the Role

• We are looking for a candidate who is professional in handling customer’s orders in both online and onsite environments.


• The ideal candidate will be responsible for managing third-party sellers, including product upload, processing customer orders, including packing, shipping, and delivery. 

Job Responsibilities

• Coordinate onboarding activities of third-party sellers on the Marketplace, manage, and support sellers. 


• Receiving and processing the customer's order accurately and efficiently. 


• Conduct inbound activities, Pick and pack products for orders according to established guidelines and procedures.


• Label products and prepare them for shipment/delivery.


• Conduct quality control checks to ensure accurate fulfilment.


• Measures the percentage of customer orders fulfilled completely from available inventory


• Follow strictly all SC procedures with respect to pick-and-pack activities


• Contribute ideas for process improvements that enhance productivity.


• Work collaboratively with other team members and supervise to ensure good customer satisfaction.


• Continuously maintain a high level of product knowledge to provide accurate and helpful responses to customer inquiries.


• Process returns and liaise with customers; respond to customer queries regarding order status, with the aim of customer satisfaction. 


• Timely reconciliation of transactions on the marketplace, to ensure accuracy and facilitate payments. 


• Work with the inventory controller to ensure inventory record accuracy, including accuracy of displayed product details. 

Skills and Qualifications

• Bachelor’s degree in relevant University or a related field


•  1 to 2 years of proven experience in Fulfilment or Warehouse environment preferably in a Pharmaceutical organisation.


• Nice to have: Excellent time management and organisational skills.


• Ability to use warehouse equipment.


• Familiarity with inventory management systems.


• Analytical thinking and problem solving skills 


• Excellent verbal and communications skills


• Relevant training or certifications as a Fulfilment officer.