Telesales Executive at Rosabon Financial Services

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
2 months ago

Additional Details

Job ID
112539
Job Views
39

Job Description






Job Summary




  • The specific objective of the telesales is to sell products and services over digital channels particularly phone, emails, SMS and social media chats.

  • This means the ideal candidate must be an excellent communicator and have superior people skills.

  • They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts which lead to converting potential leads into actual transactions.

  • The goal is to help the company grow by bringing in customers and developing business.



Duties and Responsibilities




  • Converting customer inquiries into sales opportunities, minimum of 50 transactions monthly.

  • Providing market research through outbound calling

  • Surveying customer satisfaction

  • Generating additional transactions outside assigned leads to meet sales targets

  • Contacting potential and existing customers to inform them about a product or service using scripts

  • Answering questions about products or the company

  • Asking questions to understand customer requirements, sending applicable documents and requirements

  • Exploring and adopting strategies to contact customers particularly RNR bucket and curate responses and feedback

  • Producing reports and making recommendations to the team lead to be used as guidance in decision-making pertaining to the strategy for lead engagement and consummation

  • Providing brand recognition by leaving leads with an excellent impression of a company through effective customer relations, empathy and effective communication skills

  • Converting difficult leads into customers

  • Cutting costs per sales while increasing conversion rates by reducing contact expenses and effectively utilizing conversation minutes per lead

  • Generating investment/savings leads to meet sales target in wealth management portfolio

  • Any other tasks assigned by your supervisor



Key Performance Indicators




  • Minimum conversion count of 50 transactions monthly.

  • Average first contact time of 1hour

  • Channel utilization to maximize customer response.

  • Successful outreach recorded via calls, email, chats and SMS blasts.

  • Customer satisfaction scores or Net Promoter Score (NPS) related to lead engagement.

  • Customer retention rate of 60%

  • Generation of investment/savings account to meet monthly target



Requirements




  • Candidates should possess a Bachelor's degree, HND or equivalent in any field of study.

  • Experience in contact center or customer service role with ability to make minimum of 100 calls daily

  • Proven track record of successfully meeting sales quota

  • Previous experience in financial services particularly with a record in fund mobilization.



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