• Application Deadline:
• Position: Client Service Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 7 years



• Location Lagos




• Job Field
  
  

Job Summary

• A fast-growing one stop full service integrated marketing communication agency requires a Client Service Manager that will be responsible for managing client relationships, delivering exceptional customer service, and driving business growth.


• This role requires a strategic thinker with excellent communication, leadership, and project management skills.

Key Responsibilities

• Develop and maintain strong, long-term relationships with clients to ensure satisfaction, loyalty, and retention.


• Manage client accounts, including strategy development, campaign execution, and results analysis.


• Serve as the primary point of contact for clients, responding to inquiries, resolving issues, and providing timely updates on project status.


• Oversee project delivery, ensuring timely, within-budget, and high-quality execution.


• Lead and manage a team of account executives, coordinators, or other client-facing staff, providing guidance, training, and support.


• Identify opportunities to upsell or cross-sell services, contributing to business growth and revenue expansion.


• Gather and analyze client feedback, market trends, and industry developments to inform strategic recommendations and improve client satisfaction.


• Work closely with cross-functional teams, including activations, creative, and production, to ensure seamless project execution.

Job Requirements

• Bachelor's Degree in Marketing, Communications, or related field.


• 5 - 7 years of experience in client-facing roles, preferably in a marketing agency or service-based industry.


• Proven track record of successful campaign activation.


• Strong project management, organizational, and communication skills.


• Ability to think creatively and problem-solve.


• Experience with marketing automation platforms.


• Knowledge of data analysis and campaign measurement tools.


• Familiarity with CRM systems.


• Certification in marketing or project management (e.g., Google Analytics, PMP).


• Ability to work cross-functionally and collaboratively.


• Strong leadership and influencing skills.