• Application Deadline: Fri, 17 Jan 2025 00:00:00 GMT
• Position: Front Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• City Ikeja




• Job Field Administration / Secretarial 
  
  

Job Description

• Co-ordination of Reception, waiting areas to ensure suitable environment and ambience.


• Co-ordination of Guest Relation duties and activities


• Client registration – collect and input all necessary data from the client.


• Accept the client’s mode of payment in line with company policy, collect and register the client’s payment.


• Maintain patient accounts by obtaining, recording, and updating personal and financial information.


• Politely guide the client in the direction of the procedure/examination paid for.


• Ensure proper filing and archiving of patient record in expected format.


• Ensure usage of checklist and proper check-out


• Feedback management: Monitor administration of forms and submission.


• Anticipate guest needs and build rapport with customers.


• Protects patients' rights by maintaining confidentiality of personal and financial information.


• Address customer complaints and escalate to Branch operations Manager / Customer Experience Manager


• Ensure compliance with safety, health, and quality standard.


• Maintain registration flow by efficiently moving patients through the process.


• Interacts with patients by answering questions, providing information, and keeping the reception area in order.


• Maintains general filing system and files appropriate correspondence electronically or manually.


• Responsible for report generation and dispatch in support of departmental goals and objectives.


• Ensure accurate product knowledge to guide and provide relevant and timely information to clients.


• Processing orders, forms, applications, and requests.


• Performs other general administrative tasks as directed by line manager.

Requirements

• Minimum of B.Sc in Management Science or similar fields.


• Minimum of one year experience in similar job role.


• Attention to detail and skill in proper patient identification.


• Time management


• Excellent communication skills


• Ability to connect with several types of patients.