• Application Deadline:
• Position: HR Business Intelligence and Deployment Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• City Lekki




• Job Field Human Resources / HR 
  
  

Job Description

The HR Business Intelligence and Deployment Officer plays a critical role in driving client resuscitation, retention, and engagement efforts. This role supports the execution team in delivering exceptional HR solutions and ensuring efficient and seamless execution of client-focused projects. The ideal candidate would leverage data-driven insights, research, and innovative tools to optimize service delivery, refine processes, and foster lasting client relationships. Acting as a strategic addition and support to the HR execution team, the officer ensures that client needs are met efficiently and effectively, contributing to the overall success of the organization.

This position is ideal for a results-oriented professional with a strong focus on client satisfaction, operational excellence, and process optimization.

Responsibilities

• Source new prospects, rebuild and nurture relationships with existing and dormant clients to restore trust and re-establish partnerships.


• Conduct regular client check-ins to address concerns, gather feedback, and ensure their evolving needs are met.


• Implement strategies to retain clients by providing value-added services and maintaining high service quality.


• Act as a liaison between clients and the HR execution team to ensure clarity, alignment, and successful project outcomes.


• Collaborate with the manager and internal teams to execute HR projects seamlessly and efficiently, ensuring alignment with client goals.


• Support the development and deployment of scalable, standardized processes to improve service delivery timelines.


• Monitor the progress of HR projects using data analytics and reporting to track KPIs, to ensure they meet client expectations and organizational quality standards.


• Leverage HR analytics and metrics to identify areas for improvement, optimize service delivery, and provide actionable insights to clients.


• Contribute to the deployment of technology-driven tools to streamline workflows, improve efficiency, and enhance client satisfaction.


• Conduct process reviews and recommend improvements to ensure operational excellence.


• Conduct research on HR trends, market dynamics, and client-specific needs to inform strategies and service offerings.


• Collaborate with the manager to benchmark against industry standards and ensure the company remains competitive.


• Translate complex client needs into actionable HR initiatives that prioritize impact and scalability.


• Assist in co-creating HR strategies with clients to address workforce challenges, improve engagement, and drive success.


• Contribute to the development of innovative HR solutions that align with emerging client needs and market trends.


• Foster a collaborative, client-focused culture within the team to enhance overall performance.


• Provide feedback and recommendations to the manager to improve team alignment and client satisfaction.


• Prepare reports and updates for the HR team, highlighting progress, challenges, and opportunities for improvement.


• Use data analytics to continuously refine processes and enhance client outcomes

Requirements:

• Bachelor’s degree in human resources, Business Administration, or a related field.


• Minimum of 3 years' experience in HR operations, research, or client engagement preferably within the consulting space


• Strong analytical skills with some experience in HR data analytics or reporting.


• Exceptional written and verbal communication skills, with strong attention to detail, are a must-have.


• Proficiency in Microsoft Office Suite and research tools.


• Proficiency in Microsoft 365 business suite

Additional Information

A successful candidate will be:

• confident in speaking and writing,


• good at presentations,


• optimistic in viewpoint,


• willing and open to learning,


• able to use tools to report and analyze data,


• a creative thinker, and


• value driven.