Customer Service Manager at Duoiba Technologies Limited

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
2 months ago

Additional Details

Job ID
113331
Job Views
42

Job Description

  • Application Deadline: Fri, 31 Jan 2025 00:00:00 GMT
  • Position: Customer Service Manager


  • Job Type Full Time


  • Qualification BA/BSc/HND


  • Experience 3 years


  • Location Lagos



  • Job Field Customer Care 









Job Summary




  • We're looking for a highly skilled and experienced Customer Service Manager to lead our customer service team and ensure excellent customer satisfaction.

  • The successful candidate will be responsible for managing customer relationships, resolving customer issues, and developing strategies to improve customer satisfaction and retention.



Key Responsibilities




  • Be the primary interface between the customer and (link unavailable)

  • Manage customer relationships and ensure customer satisfaction

  • Respond to customer inquiries and resolve issues in a timely and professional manner

  • Help resolve all customer issues in an efficient and timely manner

  • Be responsible for dispute resolutions

  • Collaborate with internal teams to resolve complex customer issues

  • Respond to WhatsApp chats from the marketplace promptly and professionally

  • Respond to comments and inquiries on the company's social media handles

  • Ensure timely and effective communication with customers through various channels

  • Monitor customer satisfaction and feedback

  • Analyze customer data to identify trends and areas for improvement

  • Develop and implement strategies to improve customer satisfaction and retention

  • Supervise and train a team of customer service representatives

  • Ensure the team provides excellent customer service and resolves issues efficiently

  • Develop and implement customer service policies and procedures

  • Ensure compliance with company policies and procedures

  • Prepare and submit regular reports on customer service metrics

  • Analyze customer service data to identify trends and areas for improvement



Requirements




  • Bachelor's Degree in Business Administration, Marketing, or a related field

  • 3+ years of experience in customer service, preferably in e-commerce

  • Strong knowledge of customer service principles and practices

  • Excellent communication, problem-solving, and analytical skills

  • Ability to work in a fast-paced environment and prioritize tasks effectively

  • Strong organizational and time management skills, with attention to detail

  • Experience with customer relationship management (CRM) software

  • Strong leadership and team management skills.



What We Offer




  • Salary: N100,000 - N150,000 / month.

  • Competitive salary

  • Opportunities for career growth and development

  • Collaborative and dynamic work environment

  • Comprehensive health insurance

  • Pension scheme.



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