• Application Deadline: Fri, 31 Jan 2025 00:00:00 GMT
• Position: Customer Service Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We're looking for a highly skilled and experienced Customer Service Manager to lead our customer service team and ensure excellent customer satisfaction.


• The successful candidate will be responsible for managing customer relationships, resolving customer issues, and developing strategies to improve customer satisfaction and retention.

Key Responsibilities

• Be the primary interface between the customer and (link unavailable)


• Manage customer relationships and ensure customer satisfaction


• Respond to customer inquiries and resolve issues in a timely and professional manner


• Help resolve all customer issues in an efficient and timely manner


• Be responsible for dispute resolutions


• Collaborate with internal teams to resolve complex customer issues


• Respond to WhatsApp chats from the marketplace promptly and professionally


• Respond to comments and inquiries on the company's social media handles


• Ensure timely and effective communication with customers through various channels


• Monitor customer satisfaction and feedback


• Analyze customer data to identify trends and areas for improvement


• Develop and implement strategies to improve customer satisfaction and retention


• Supervise and train a team of customer service representatives


• Ensure the team provides excellent customer service and resolves issues efficiently


• Develop and implement customer service policies and procedures


• Ensure compliance with company policies and procedures


• Prepare and submit regular reports on customer service metrics


• Analyze customer service data to identify trends and areas for improvement

Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field


• 3+ years of experience in customer service, preferably in e-commerce


• Strong knowledge of customer service principles and practices


• Excellent communication, problem-solving, and analytical skills


• Ability to work in a fast-paced environment and prioritize tasks effectively


• Strong organizational and time management skills, with attention to detail


• Experience with customer relationship management (CRM) software


• Strong leadership and team management skills.

What We Offer

• Salary: N100,000 - N150,000 / month.


• Competitive salary


• Opportunities for career growth and development


• Collaborative and dynamic work environment


• Comprehensive health insurance


• Pension scheme.