• Application Deadline: Wed, 22 Jan 2025 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• City Lekki




• Job Field Customer Care 
  
  

Job Overview

• The Customer Service Representative at Curlla Luxury Salonplays a critical role in delivering exceptional service to our clientele. As the first point of contact for clients, you will be responsible for ensuring a seamless and luxury experience throughout their visit.


• Applicant mustexhibit excellent communication skills, maintain a professional appearance, and possess a strong sense of style to align with the salon’s image.


• This role requires a proactive, organized, and personable individual who can manage client inquiries, bookings, and feedback, while upholding the salon's premium standards. Female candidates with a good dress sense and a professional demeanor are encouraged to apply.

Key Responsibilities

Client Interaction and Support:

• Greet clients warmly upon arrival, ensuring they feel welcomed and valued.


• Assist clients with inquiries regarding services, pricing, promotions, and product recommendations.


• Handle booking, rescheduling, and cancellations via phone, email, and in person efficiently.


• Manage complaints or client concerns in a timely and professional manner, escalating issues when necessary.

Client Experience Management:

• Provide personalized services to ensure clients have a premium experience during their visit.


• Anticipate client needs and offer refreshments or other amenities to enhance their stay.


• Collect and document client feedback to ensure continuous improvement of salon services.

Appointment Scheduling and Coordination:

• Manage daily appointments, ensuring efficient and accurate scheduling.


• Collaborate with stylists and management to ensure a smooth and well-coordinated client flow.


• Update and maintain accurate client records, including personal information and service history.

Sales and Upselling:

• Promote and upsell salon services and retail products to clients based on their needs.


• Track and report upselling activities to contribute to the salon’s sales goals.


• Stay knowledgeable about salon products, services, and promotions to assist clients effectively.

Client Data Management:

• Maintain a well-organized client database for follow-ups, loyalty programs, and personalized services.


• Ensure confidentiality of client information in accordance with salon policies.

Maintaining the Salon's Ambiance:

• Ensure that the reception area is tidy, presentable, and reflects the luxury image of the salon.


• Maintain a calm, friendly atmosphere, ensuring all clients feel comfortable and at ease.

Qualifications & Skills

• Education: Minimum of an HND / Bsc. Additional training in customer service or hospitality is an advantage.


• Experience: Minimum of 2 years in a customer service role, preferably in the beauty or luxury industry.


• Communication: Strong verbal, fluent and written communication skills, with a warm and professional demeanor.


• Appearance & Dress Sense: Candidates must have a polished, stylish appearance suitable for a luxury salon environment.


• Sales Ability: Proven experience in upselling services or products to clients.


• Organizational Skills: Excellent organizational abilities and attention to detail.


• Tech-Savvy: Proficiency in client management software, booking systems, and MS Office.


• Team Player: Ability to work collaboratively with the salon staff and contribute to a positive client experience.

Additional Requirements:

• Gender Requirement: Female applicants only.


• Professional Appearance: A high standard of personal grooming and dress sense is essential to represent the salon's luxury image.


• Photo Submission: Applicants are required to submit their CV along with a recent picture of themselves.