• Application Deadline: Thu, 13 Feb 2025 00:00:00 GMT
• Position: Stakeholder Relationship Manager (Domain Registry)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Abuja




• Job Field Sales / Marketing / Retail / Business Development 
  
  

REF NO: SRM-N-25

Job Responsibilities

Stakeholder Relationship Management

• Build and Maintain Relationships: Establish and nurture relationships with key stakeholders including government bodies, regulatory agencies, registrars, internet service providers (ISPs), businesses, non-governmental organizations (NGOs), and the wider public.


• Stakeholder Mapping: Identify and analyse key stakeholders in the domain industry, including emerging stakeholders, to create engagement strategies tailored to different groups.


• Advisory and Advocacy: Act as an advocate for the organisation's mission and objectives in various forums, ensuring that the organization’s goals are well understood and supported by its stakeholders.

Communication and Outreach

• Develop Communication Plans: Create and implement communication strategies to keep stakeholders informed about the organization's activities, policies, initiatives, and updates, both in-person and online.


• Organize Events and Forums: Plan and execute conferences, workshops, webinars, and stakeholder meetings to facilitate two-way communication, share information, and promote collaboration.

Policy and Advocacy Engagement

• Policy Research and Analysis: Monitor local and global trends in internet governance, and digital policy to anticipate potential impacts on the organization's activities.


• Lobbying and Representation: Represent the company at events, at governmental hearings, or within industry groups, ensuring that it’s interests are effectively communicated and safeguarded.

Strategic Planning and Reporting

• Develop Engagement Strategies: Create long-term strategies to enhance stakeholder satisfaction and ensure continued support for the organizational goals.


• Measure Impact and Effectiveness: Monitor, evaluate, and report on the effectiveness of stakeholder engagement activities, gathering feedback to improve future engagement efforts.


• Collaboration with Internal Teams: Work closely with other departments such as Business Development, legal, technical, and Corporate Services to ensure alignment in communication and stakeholder management.

Conflict Resolution and Issue Management

• Resolve Conflicts: Address issues or conflicts between the company and its stakeholders, using negotiation and diplomacy to reach mutually beneficial solutions.


• Crisis Management: Lead efforts to manage any potential crises that may affect the company's relationship with stakeholders, providing clear and transparent communication during sensitive times.

Training and Education

• Capacity Building: Provide training and support to internal staff and stakeholders on procedures, and the role of the organization in the internet ecosystem.


• Stakeholder Education: Educate stakeholders on domain registration processes, policies, and the broader impact of the organization's work on the Nigerian internet ecosystem.

Networking and Representation

• Industry Networking: Participate in national and international conferences, workshops, and forums to stay updated on trends and to represent the company in global discussions on internet governance.


• Internet Governance Forum (IGF): Represent the company at IGF events and prepare/submit comprehensive report to Management


• Partnership Development: Identify and cultivate opportunities for partnerships with private sector entities, international organizations, and governmental agencies to advance the company's mission.

Administrative Support

• Report Preparation: Prepare regular reports, updates, and presentations, highlighting engagement activities, outcomes, and future plans.


• Data Management: Maintain accurate records of all stakeholder interactions, feedback, and engagement activities for analysis and future planning.


• Execute any other assignment as may be given by Line Supervisor or Management.

EDUCATION / EXPERIENCE

• Minimum of Bachelor's degree in business Administrated or related fields


• At least 3-5 years of relevant work experience


• Proven track record of success in a related field


• Strong leadership, negotiation, and communication skills.