• Application Deadline:
• Position: Customer Experience Intern



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• City Lekki




• Job Field Customer Care  , Internships / Volunteering 
  
  

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth


• Take ownership of customers issues and follow problems through to resolution


• Set a clear mission and deploy strategies focused towards that mission


• Develop service procedures, policies and standards


• Keep accurate records and document customer service actions and discussions


• Analyse statistics and compile accurate reports


• Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Requirements and skills

• Proven working experience as a Customer Service Manager


• Experience in providing customer service support


• Excellent knowledge of management methods and techniques


• Proficiency in English


• Working knowledge of customer service software, databases and tools