• Application Deadline:
• Position: IT Operations & Infrastructure Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 8 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Responsibilities

Infrastructure Management & Network Operations:

• Perform capacity planning for IT infrastructure needs across branches, ensuring budget alignment with the Country Head, IT.


• Guarantee network security, collaborating with the Security Committee & Chief Security Officer to oversee CCTV deployment across branches.


• Manage firewall installation and establish company-wide internet access policies.


• Ensure network design and implementation follow company standards for existing and new branches.


• Maintain up-to-date network topology documentation for all IT solutions.


• Manage cloud infrastructure (AWS, Azure, or GCP) and deploy fault-tolerant architectures.


• Oversee firewall, hardware, and network equipment configurations with Group IT and local IT team.


• Monitor cloud resources for performance and cost optimisation. Deploy monitoring and alerting tools (e.g., AWS CloudWatch, Detectify) to track infrastructure performance


• Deploy and manage network monitoring tools to ensure high uptime and proactive issue detection.


• Implement a daily / monthly backup policy to prevent data loss.


• Build & monitor the CI / CD pipeline in the cloud environment with appropriate security controls.


• Develop and enforce the company's IT contingency policy to ensure business continuity.

Ensure Windows devices are updated, managed, and monitored:

• No Windows updates older than 10 days.


• No antivirus updates older than 3 days.


• 100% of PCs under management with valid licenses.


• Ensure mobile devices are managed via Mobile Device Management (MDM).

Regional IT Support & Troubleshooting:

• Provide 2nd-level support for all IT operations across all regional branches.


• Oversee Regional IT Support Officers, ensuring issue resolution within 48 hours.


• Ensure all IT tickets are attended to within 4 business hours.


• Ensure deployment and functionality of network monitoring tools to diagnose and troubleshoot wireless, security, and switching issues.


• Support LAN, VLAN, WLAN, VPN, DHCP, Radius Server, and AWS networking across the company.


• Ensure the branch infrastructure maintenance program is carried out without fail.

Applications & Identity Management:

• Develop and enforce an Identity Management Process, ensuring accurate User Account Management within 48 hours.


• Oversee shared folder access management and enforce security best practices.

Project Management & IT Procurement:

• Lead IT infrastructure projects, ensuring timely delivery within scope and budget.


• Manage IT procurement processes, analysing hardware and network needs while optimising purchase costs.

Reporting Responsibilities:

• Submit reports on user accounts created, suspended, or deleted for all services before the 5th of each month.


• Send IT maintenance reports to business and IT management within 48 hours after execution.

Provide a monthly IT asset management report, detailing:

• New purchases, depreciation, retired, and faulty assets.


• Recommendations for asset management and upgrades.

Qualifications & Experience

• Bachelor's Degree in Computer Science, Computer Engineering, Electronics Engineering, or a related field.


• Experience in leading a team across multiple locations and readiness to get the hands dirty.


• 8+ years of experience in IT infrastructure, system & network administration, and cloud management.


• Hands-on experience with:
  
  
  
  • LAN, WAN, VLAN, VPN, Firewall Security, Wireless Networks, and Cloud Infrastructure (AWS, Azure, GCP).
  
  
  • Networking protocols: TCP/IP, Layer 2 & 3 network management.
  
  
  • Identity & Access Management (IAM) solutions.
  
  
  
  


• Experience in managing cloud resources and security compliance.


• Proficiency in automation and infrastructure as code (IaC) using tools like Terraform, Ansible.


• Strong knowledge of SAGE Applications and Core Banking Systems (e.g., T24).


• Familiarity with IT Standards such as PCI-DSS, ISO 27001 and ISO 22301 is an added advantage.


• Familiarity with Change Management System


• Strong staff and user management skills.

Certifications Preferred:

• Microsoft MCSE (desired)


• Cisco CCNA or CMNA (required)


• AWS, Azure, or GCP certifications (preferred)


• UEWA/CWNA knowledge or certification (preferred).