• Application Deadline: Tue, 15 Apr 2025 00:00:00 GMT
• Position: Online Moderator



• Job Type Full Time



• Qualification OND



• Experience 0 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  




• Salary Range ₦100,000 - ₦150,000/month
  
  

Job Summary: Key Responsibilities:

• Monitor and moderate live chat sessions in real-time.


• Identify, flag, and remove inappropriate or harmful content.


• Delete negative comments that violate brand guidelines.


• Enforce community rules and address inappropriate user behavior.


• Assist users with technical issues and troubleshoot concerns.


• Collaborate with Customer Service (CS), Operations (OP), and Technical teams to resolve content-related issues.


• Escalate complex or sensitive cases to higher management or specialized teams.


• Provide feedback and suggestions to improve moderation processes.


• Help maintain a positive and safe online environment for all users.

Qualifications & Skills:

• Education: High school diploma or equivalent (higher education is a plus).


• Communication: Strong written and verbal communication skills.


• Independence & Teamwork: Ability to work independently and collaboratively.


• Technical Skills: Proficiency in Microsoft Office (Word, Excel).


• Experience: Prior experience in content moderation or community management is preferred but not required.

Salary & Compensation: