The Human Resource Manager plays a pivotal role in managing all HR functions within the hospitality industry.
This position is responsible for talent acquisition, employee engagement, training and development, performance management, compliance with labor laws, and fostering a positive workplace culture to ensure a high level of employee satisfaction and operational efficiency.
Key Responsibilities
Develop, implement, and update HR policies in alignment with company goals and industry best practices.
Establish workforce planning strategies to meet the staffing needs of the organization.
Ensure compliance with labor laws and hospitality industry regulations.
Manage the end-to-end recruitment process, ensuring the attraction and retention of top talent.
Develop and execute structured onboarding programs to integrate new hires seamlessly into the organization.
Build relationships with hospitality schools and training institutions to create a pipeline for skilled talent.
Design and implement employee engagement programs to foster a positive workplace culture.
Develop initiatives such as recognition programs, team-building activities, and wellness initiatives to boost morale and retention.
Conduct regular employee feedback surveys and recommend necessary improvements.
Implement performance management systems to drive employee development and accountability.
Conduct regular performance appraisals and provide coaching for continuous improvement.
Identify training needs and oversee the development of learning programs to enhance employee skills.
Oversee salary structures and benefits programs to ensure competitiveness within the hospitality industry.
Ensure timely payroll processing and compliance with tax and labor laws.
Manage employee welfare programs, including health insurance, leave policies, and incentives.
Address employee grievances, ensuring fair and prompt resolution of conflicts.
Develop and maintain a positive relationship with labor unions and regulatory bodies.
Ensure that HR policies and practices comply with local labor laws and hospitality regulations.
Requirements
Bachelor’s Degree in Human Resources, Business Administration, Hospitality Management, or a related field. master's or MBA is an advantage
Minimum of 5 years of experience in HR management, preferably within the hospitality sector.
Additional HR certifications (CIPM, SHRM, HRCI) are required.
Strong knowledge of Nigerian labor laws and HR best practices in hospitality.
Expertise in recruitment, employee engagement, and talent management.
Proficiency in HR information systems and Microsoft Office Suite.
Excellent interpersonal, communication, and negotiation skills.
Ability to analyze HR metrics and implement data-driven strategies.
Experience in conflict resolution and organizational development.