• Application Deadline: Wed, 30 Apr 2025 00:00:00 GMT
• Position: Receptionist



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Abuja




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• The Receptionist serves as the first point of contact for guests, ensuring a warm and welcoming experience. 


• This role involves managing reservations, handling guest inquiries, and coordinating front desk activities to maintain high service standards. 


• The Receptionist plays a crucial role in enhancing guest satisfaction and ensuring smooth hotel operations.

Key Responsibilities

• Greet guests warmly, check them in and out efficiently, and provide excellent customer service.


• Manage reservations, cancellations, and modifications using hotel booking systems.


• Handle guest inquiries, complaints, and special requests professionally and promptly.


• Maintain accurate records of guest check-ins, check-outs, and payments.


• Provide information about hotel services, amenities, and local attractions.


• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrivals.


• Answer phone calls, respond to emails, and manage correspondence efficiently.


• Process payments, issue invoices, and handle cash or card transactions securely.


• Ensure the front desk area is neat, organized, and equipped with necessary supplies.


• Assist in handling emergency situations, such as guest medical issues or security concerns.


• Monitor and maintain guest satisfaction by addressing concerns and following up on feedback.


• Support marketing and promotional activities by providing guests with information on offers and events.


• Maintain confidentiality of guest and hotel information in accordance with company policies.


• Work closely with other departments to ensure seamless guest experiences.


• Assist in compiling daily occupancy reports and updating management on guest statistics.


• Keep track of lost and found items, ensuring proper documentation and guest retrieval.


• Assist in managing VIP guest experiences, ensuring personalized and high-standard services.


• Monitor lobby and reception area, ensuring a welcoming ambiance and security compliance.


• Help in organizing and setting up special requests such as room decorations for anniversaries, birthdays, or corporate guests.


• Conduct regular checks on office equipment and report any maintenance issues to the appropriate department.


• Provide administrative support to hotel management as needed.


• Stay updated on hotel policies, procedures, and industry trends to provide accurate information to guests.


• Assist in training new front desk staff and ensuring consistency in customer service delivery.


• Handle guest feedback surveys and compile reports for management improvement initiatives.

Requirements

• Bachelor's degree, HND, or OND in Hospitality Management, Business Administration, or a related field.


• Minimum of 1-3 years of experience in a front desk or customer service role, preferably in the hospitality industry.


• Strong interpersonal and communication skills with a customer-centric approach.


• Proficiency in hotel management software, Microsoft Office Suite, and email communication.


• Excellent organizational and multitasking abilities in a fast-paced environment.


• Professional appearance, positive attitude, and strong problem-solving skills.


• Ability to work flexible shifts, including weekends and holidays.


• High level of integrity, discretion, and attention to detail.