• Application Deadline: Wed, 30 Apr 2025 00:00:00 GMT
• Position: General Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 7 - 10 years



• Location Abuja




• Job Field Hospitality / Hotel / Restaurant 
  
  

Role Overview

• The General Manager is responsible for overseeing the overall operations and profitability of the hospitality business. This role involves strategic planning, staff management, guest satisfaction, financial performance, and ensuring compliance with industry regulations. 


• The General Manager plays a critical role in driving business growth, maintaining high service standards, and optimizing operational efficiency.

Key Responsibilities

• Develop and execute business strategies to achieve profitability and growth objectives.


• Oversee daily operations across all departments, including front office, housekeeping, food and beverage, sales, and administration.


• Establish and maintain high-quality service standards to enhance guest satisfaction and retention.


• Monitor financial performance, manage budgets, and control operational costs to maximize revenue.


• Implement marketing and sales strategies to drive bookings, increase occupancy, and boost brand presence.


• Ensure compliance with hospitality industry regulations, health and safety standards, and labor laws.


• Lead, mentor, and manage department heads and staff to create a motivated and high-performing team.


• Develop and oversee training programs to enhance staff skills and service delivery.


• Maintain strong relationships with vendors, suppliers, and key stakeholders to ensure smooth operations.


• Oversee guest relations, handle escalated complaints, and implement feedback-driven improvements.


• Conduct market analysis and competitor benchmarking to refine business strategies.


• Manage corporate partnerships and build relationships with key clients to enhance business opportunities.


• Ensure proper inventory management and procurement practices to minimize waste and cost inefficiencies.


• Implement and monitor security and risk management protocols to safeguard guests, employees, and property.


• Drive innovation in hospitality services, incorporating trends and customer preferences to remain competitive.


• Report business performance, challenges, and opportunities to the Board of Directors/Ownership.


• Oversee the implementation of technology solutions to improve operational efficiency and guest experience.


• Foster a positive workplace culture that aligns with company values and promotes employee engagement.


• Develop and implement sustainability initiatives to reduce environmental impact and enhance corporate responsibility.


• Establish crisis management and emergency response plans to ensure business continuity in unexpected situations.


• Monitor and analyze guest feedback, online reviews, and customer satisfaction surveys to identify areas for improvement.


• Optimize revenue streams by diversifying service offerings, such as event hosting, corporate partnerships, and tourism packages.


• Develop and enforce standard operating procedures (SOPs) for operational consistency and excellence.


• Oversee workforce planning and recruitment strategies to attract and retain top talent.


• Collaborate with local government authorities, tourism boards, and industry associations to enhance the hotel's reputation.


• Able to serve as the company's representative at social gatherings, industry events, business functions, hotel summits, expos, and similar engagements.


• Ensure the property is maintained at high standards, overseeing facility management, renovations, and upgrades.


• Negotiate and manage contracts with third-party service providers, including maintenance, security, and IT services.


• Lead data-driven decision-making by utilizing key performance indicators (KPIs) and financial analysis to drive efficiency.


• Ensure strict adherence to food safety and hygiene regulations in all dining and kitchen operations.


• Develop loyalty programs and customer retention strategies to enhance repeat business and build brand loyalty.


• Establish an efficient feedback loop between guests and employees to create a customer-centric environment.


• Organize and oversee staff performance evaluations, ensuring alignment with business goals and objectives.


• Develop contingency plans for economic fluctuations, seasonal demand shifts, and other external challenges affecting business performance.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field. MBA is required.


• Minimum of 7-10 years of experience in hospitality management, with at least 3 years in a senior leadership role.


• Strong knowledge of hotel operations, revenue management, and customer service best practices.


• Strong Stakeholder Management, Negotiation, and Networking skills are required


• Proven experience in financial management, budgeting, and cost control.


• Exceptional leadership, communication, and organizational skills.


• Ability to develop and execute business strategies that drive growth and operational excellence.


• Proficiency in hospitality management software, property management systems, and Microsoft Office Suite.


• Strong problem-solving skills and ability to make data-driven decisions under pressure.


• In-depth understanding of Nigerian labor laws, health and safety regulations, and compliance requirements.


• High level of professionalism, integrity, and attention to detail.