The Sales and Marketing Manager is responsible for driving revenue growth, developing marketing strategies, and establishing strong customer relationships within the hospitality industry.
The role involves creating and executing sales initiatives, enhancing brand awareness, and maximising business opportunities to ensure consistent occupancy and customer engagement.
Key Responsibilities
Develop and implement comprehensive sales and marketing strategies to attract guests and corporate clients.
Identify and target potential customers, including corporate organizations, travel agencies, and event planners.
Manage and oversee digital marketing efforts, including social media, email campaigns, and website content.
Establish and maintain strong relationships with key industry stakeholders, partners, and clients.
Monitor market trends, competitor activities, and customer preferences to adjust strategies accordingly.
Collaborate with the reservations and front office teams to optimize room sales and revenue generation.
Plan and execute promotional campaigns, discounts, and special offers to increase bookings and event participation.
Represent the company at industry events, trade shows, and networking functions to expand its brand presence.
Develop sales presentations, proposals, and reports for management review.
Analyze sales data and generate reports to track performance, identify trends, and make data-driven decisions.
Work closely with the food and beverage department to drive restaurant and banquet sales.
Optimize online reputation management by responding to customer reviews and feedback.
Train and mentor the sales and marketing team to ensure effective execution of marketing strategies.
Develop partnerships with online travel agencies (OTAs) and travel booking platforms to enhance hotel visibility.
Ensure consistent branding and messaging across all marketing channels.
Manage the marketing budget and allocate resources efficiently for maximum return on investment.
Requirements
Bachelor’s Degree in Marketing, Business Administration, Hospitality Management, or a related field.
4 - 6 years of experience in sales and marketing, preferably in the hospitality industry.
Strong knowledge of hospitality sales, revenue management, and customer relationship management.
Proficiency in digital marketing tools, social media platforms, and CRM software.
Excellent communication, negotiation, and interpersonal skills.
Strong analytical skills to interpret market data and sales performance metrics.
Ability to work under pressure, meet targets, and adapt to market changes.
High level of professionalism, creativity, and strategic thinking.