• Application Deadline: Wed, 30 Apr 2025 00:00:00 GMT
• Position: Waiter / Waitress



• Job Type Full Time



• Qualification NCE , OND , Secondary School (SSCE)



• Experience 1 year



• Location Abuja




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Description

• We are seeking a friendly, attentive, and customer-focused Waiter / Waitress to join our team. 


• The ideal candidate will provide excellent service to guests, take food and drink orders, ensure prompt and accurate delivery, and create a welcoming dining experience. 


• This role requires strong communication skills, a positive attitude, and the ability to work efficiently in a fast-paced restaurant environment.

Responsibilities

• Greet guests warmly as they arrive, escort them to their tables, and present menus while creating a friendly and inviting atmosphere.


• Provide detailed explanations of menu items, daily specials, and beverage options, making recommendations based on customer preferences.


• Take accurate food and beverage orders, ensuring all special requests, dietary restrictions, and modifications are properly communicated to the kitchen.


• Enter orders into the point-of-sale (POS) system efficiently and accurately to ensure timely food preparation.


• Serve food and beverages promptly, checking for accuracy and presentation before delivering orders to customers.


• Ensure guests have everything they need throughout their meal, such as refilling drinks, replacing utensils, and providing additional condiments.


• Monitor tables and anticipate guests’ needs, responding promptly to requests for extra napkins, side dishes, or additional menu items.


• Check back with guests periodically to ensure they are satisfied with their meals and address any issues or concerns immediately.


• Handle guest complaints professionally, resolving minor issues promptly and escalating concerns to management when necessary.


• Clear and reset tables quickly and efficiently to prepare for the next guests, ensuring a clean and organized dining area.


• Assist with processing payments, handling cash, and operating credit card machines accurately, providing correct change and receipts.


• Follow proper opening and closing procedures, including setting up tables, folding napkins, stocking service stations, and cleaning dining areas.


• Assist in polishing glassware, organizing cutlery, and replenishing service stations to maintain a well-stocked work area.


• Coordinate with kitchen staff to ensure smooth communication between front-of-house and back-of-house teams, ensuring orders are prepared correctly and in a timely manner.


• Promote special offers, seasonal menu items, and loyalty programs to enhance guest experience and drive sales.


• Adhere to food safety and hygiene regulations, ensuring proper handling of food and beverages at all times.


• Work collaboratively with fellow waitstaff, bartenders, and kitchen staff to maintain a positive and productive team environment.


• Stay informed about menu changes, ingredient sourcing, and cooking methods to provide knowledgeable responses to customer inquiries.


• Assist with setting up and serving at private events, banquets, or catering functions as needed.


• Follow company policies and procedures regarding uniform standards, attendance, and customer service protocols.

Requirements

• Minimum of SSCE or OND / NCE certificates.


• 1 year previous experience as a Waiter/Waitress, Server, or in a similar hospitality role (preferred but not required).


• Strong customer service and ability to communicate fluently in english.


• Ability to work in a fast-paced environment while maintaining professionalism and efficiency.


• Basic math skills for processing payments and handling cash transactions.


• A friendly and outgoing personality with the ability to engage with guests and build positive relationships.


• Knowledge of food safety and sanitation guidelines.


• Team player with a proactive and reliable work ethic.