• Application Deadline: Wed, 30 Apr 2025 00:00:00 GMT
• Position: Spa Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Abuja




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Description

• We are seeking a highly motivated and experienced Spa Manager to oversee the daily operations of our spa. 


• The ideal candidate will be responsible for ensuring exceptional customer service, managing staff, maintaining high standards of cleanliness and organization, and driving business growth. 


• This role requires strong leadership, business acumen, and a passion for wellness and relaxation services.

Responsibilities

• Oversee the overall operations of the spa, ensuring a smooth and efficient workflow in all departments, including reception, therapy, and maintenance.


• Recruit, train, supervise, and evaluate spa staff, including therapists, receptionists, and housekeeping personnel, to ensure they meet service standards and business expectations.


• Develop and implement staff schedules, ensuring adequate coverage during peak hours while managing labor costs effectively.


• Monitor customer service quality by observing staff interactions, addressing guest concerns, and ensuring a welcoming and relaxing atmosphere for all visitors.


• Create and maintain high standards for spa cleanliness, hygiene, and safety in accordance with health and safety regulations and industry best practices.


• Develop and implement spa policies and procedures to enhance operational efficiency and improve customer satisfaction.


• Oversee the inventory and procurement of spa products, ensuring adequate stock levels while minimizing waste and controlling costs.


• Work closely with marketing teams to develop promotional campaigns, seasonal offers, and loyalty programs to attract and retain customers.


• Establish partnerships with luxury brands, wellness providers, and local businesses to enhance the spa’s offerings and reputation.


• Monitor and analyze financial performance, including revenue, expenses, and profit margins, to ensure business sustainability and growth.


• Implement pricing strategies and service packages that align with market trends and customer preferences while maximizing profitability.


• Handle client inquiries, complaints, and special requests professionally and promptly, ensuring customer satisfaction and retention.


• Organize and oversee special spa events, wellness programs, and corporate partnerships to generate additional revenue streams.


• Stay updated on industry trends, new spa technologies, and emerging wellness treatments to continuously improve the spa’s services.


• Ensure all spa equipment and facilities are well-maintained, coordinating with maintenance staff and external vendors for repairs and upgrades as needed.


• Train staff on new treatments, customer service techniques, and operational procedures to enhance service quality and team performance.


• Maintain compliance with all licensing requirements, health regulations, and workplace safety standards.


• Foster a positive and collaborative work environment that motivates employees and encourages professional growth.


• Track customer preferences, feedback, and reviews to refine spa services and create personalized experiences for repeat clients.


• Develop and manage membership programs, VIP services, and exclusive client benefits to enhance guest loyalty.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.


• 3 - 5 years of experience in spa management or a similar hospitality leadership role.


• Strong knowledge of spa treatments, wellness trends, and skincare products.


• Excellent leadership, organizational, and problem-solving skills.


• Strong customer service orientation with the ability to handle guest concerns professionally.


• Experience in budgeting, financial management, and revenue optimization.