• Application Deadline:
• Position: Account Manager



• Job Type Full Time , Hybrid



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Description

• Responsible for managing relationships with key clients and maintaining long-term client relationships.

Responsibilities

• Customer relationships: Building and maintaining strong relationships with customers, and understanding their needs and goals.


• Account management: Managing a portfolio of accounts, and ensuring that customer needs are met and their goals are achieved.


• Sales: Identifying and pursuing new business opportunities within existing accounts, and working with sales teams to close deals and secure new business.


• Service delivery: Ensuring that customers receive high-quality service and support, and that their needs are being met.


• Problem-solving: Quickly identifying and resolving customer issues and concerns, and proactively working with customers to prevent problems from occurring.


• Communication: Maintaining regular communication with customers, and providing regular status updates and reports.


• Contract management: Managing customer contracts, and ensuring that customers are billed accurately and on time.


• Cross-functional collaboration: Collaborating with other teams, such as marketing, product development, and support, to ensure that customers receive a seamless experience.


• Performance tracking: Tracking customer performance, and using performance data to identify areas for improvement and opportunities for growth.


• Reporting: Providing regular reports on account performance and customer satisfaction to senior management and other stakeholders.

Qualifications

• Education: A bachelor’s degree in a related field, such as business administration, marketing, or sales, is typically required.


• Experience: Several years of experience in account management, sales, or a related field.


• Customer-focused: Strong customer focus, with a deep understanding of customer needs and the ability to build strong relationships.


• Communication skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and other stakeholders.


• Sales skills: Strong sales skills, with the ability to identify and pursue new business opportunities within existing accounts.


• Problem-solving: Strong problem-solving skills, with the ability to quickly identify and resolve customer issues and concerns.


• Organizational skills: Strong organizational skills, with the ability to manage a portfolio of accounts and prioritize tasks effectively.


• Time management: Excellent time management skills, with the ability to manage multiple priorities and meet deadlines.


• Attention to detail: Strong attention to detail, with the ability to accurately track customer performance and billing data.


• Strategic thinking: Strong strategic thinking and decision-making skills, with the ability to identify opportunities for growth and improvement.