Job Description
Job Description
- The Field Support Officer will be responsible for coordinating and supporting field operations for the medical sales team.
- The position ensures seamless communication between the office and Medical Sales Representatives (MSRs).
- The Field Support Officer will also assist with territory-level logistics, track sales data, and support daily commercial operations.
- The ideal candidate MUST have experience in the pharmaceutical sales industry, either in administration, or as a medical sales representative.
Key Responsibilities
- Act as a liaison between the office and the field sales team (MSRs), ensuring timely communication and issue resolution.
- Support the onboarding and induction of new MSRs by coordinating training schedules, materials, and territory handovers.
- Monitor sales performance metrics and generating reports.
- Assist in planning and organizing field activities.
- Track field force coverage, product availability, and customer engagement efforts.
- Manage documentation related to sales visits, expense claims, and sample distribution compliance.
Qualifications
Education:
- Bachelor of Pharmacy (B.Pharm), B.Sc. in Biochemistry, B.Sc. in Microbiology
- Master of Business Administration (MBA) is an added advantage
Additional Qualification:
- Sales Operations, CRM Tools, or Customer Relationship Management
- Microsoft Office Suite or ERP/CRM systems
- Project Management or Operations Management
Experience:
- 5 - 10 years experience as a medical sales representative or area sales manager
- Strong knowledge of medical products, pharmaceutical regulations, and healthcare industry practices will be an added advantage.
- Experience in pharmaceutical sales and administration.