• Application Deadline:
• Position: Head of Operations



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Ikeja




• Job Field Administration / Secretarial 
  
  

Role Summary

• As Head of Operations, you will play a pivotal role in scaling and streamlining our business. 


• You’ll oversee day-to-day operations, manage cross-functional teams, optimize workflows, and ensure the seamless delivery of travel services from booking to return. 


• You will work closely with senior leadership to align operational goals with the company’s broader strategy and ensure exceptional customer satisfaction.

Key Responsibilities

• Oversee all operational aspects of the company, including trip planning, logistics, supplier management, and customer service.


• Design and implement scalable systems, SOPs, and processes to improve efficiency and profitability.


• Lead and mentor the operations team, including destination managers, support staff, and logistics coordinators.


• Manage supplier/vendor relationships, negotiating contracts and ensuring service-level agreements are met.


• Develop and track KPIs, reports, and performance metrics to measure operational effectiveness.


• Collaborate with Sales, Product, Marketing, and Finance teams to ensure a cohesive customer journey.


• Monitor market trends and customer feedback to continuously improve service delivery.


• Handle crisis management and problem-solving during operational disruptions (e.g., travel delays, cancellations, emergencies).


• Ensure compliance with all legal, safety, and industry regulations.