• Application Deadline:
• Position: Team Lead, MoneyGram, Others



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 6 years



• Location Lagos




• Job Field Banking 
  
  

Duties & Responsibilities

• Development and implementation of marketing strategies


• Develop annual marketing plan for controlling advertising, promotion and sales aids.


• Coordination of Team’s marketing efforts, liaising with vendors and Marketing & Corporate Communications Department


• Analyzing and implementing potential partner relationships for the product


• Supervise the coordination and evaluation of branches performance on all Money transfer products and recommend mystery shopping/spot check where necessary


• Product idea generation, design, development and implementation


• Fast-track creation of New locations/accounts 


• Supervise the preparation and analysis of Monthly/quarterly/Yearly reports for GMD, Board, Business Units and Group Heads 


• Collate branch monthly report against target for Business Performance and Monitoring department monthly and quarterly


• Monitoring and providing Report of all money transfer weekend and dedicated centers


• Provide support for branches when required


• Coordinate Market and Competitor intelligence report with the assistance of Segment Management


• Identify and sign on alternative delivery channels of MoneyGram, RIA/FGT & other products 


• Periodic visitation of locations for onsite assessment of FLAs and performance of product


• Provide intermediary role between branches and other stake holders such as MoneyGram International, Vendors and other departments of the bank.


• Supervise the resolution of branch issues, customer complaints and application down time to ensure optimum performance and reduce turnaround time to prevent service failure.


• Coordinate & conduct   Product training & awareness for Frontline Associates bank wide on Money Transfer Products in conjunction with First Academy.


• Develop incentive initiatives programme to encourage product operatives with a view to increasing product market share.


• Analysis of branch performance report of the product with a view to identifying problem areas and proffer solution


• Stakeholders engagement


• Liaise with auditors during annual audits on Money Transfer performance reports


• Bank representation at stakeholders’ meeting


• Monitoring of departmental operating budget and respond to budget queries by BPM


• Attending to any other functions assigned by the HOD


• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook


• Growing and driving sales volume

JOB REQUIREMENTS

Education

• Minimum Education: First degree Degree in any Social & Management Sciences  /Related discipline

Experience

• Minimum Experience – At least 6 years banking experience with specifics Customer Services & Product Development / Money Transfer Business