• Application Deadline:
• Position: Hotel Receptionist



• Job Type Full Time



• Qualification OND



• Experience



• Location Lagos




• City Agege




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary:

• The Hotel Receptionist is the first point of contact for guests and plays a key role in delivering a warm, welcoming, and professional experience. This role involves handling check-ins and check-outs, managing reservations, addressing guest inquiries, and supporting overall front desk operations.

Key Responsibilities:

• Greet guests upon arrival with a friendly and professional demeanor


• Handle check-in and check-out procedures efficiently


• Provide accurate information about hotel facilities, services


• Respond to guest inquiries, requests, and complaints promptly and courteously


• Upsell rooms and services when appropriate


• Manage room bookings and cancellations


• Ensure guest details are accurately recorded and confidentially stored


• Prepare bills, process payments, and issue invoices/receipts


• Maintain and update front desk documentation and records


• Coordinate with housekeeping and maintenance to ensure room readiness


• Relay guest requests to appropriate departments (e.g., room service, housekeeping)


• Handle phone calls, emails, and walk-in inquiries


• Follow safety and security protocols


• Report suspicious activity or incidents to management


• Ensure reception area is clean, organized, and welcoming at all times

Qualifications & Skills:

• Minimum of an OND degree in Hospitality Management or related field (preferred)


• Previous experience in a receptionist or customer service role (hotel experience is a plus)


• Ability to use MS Office


• Strong verbal and written communication skills


• Ability to multitask and remain calm under pressure


• Professional appearance and attitude


• Fluency in English (additional languages are a plus)