• Application Deadline:
• Position: IT Support Analyst



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Description

• Are you a tech-savvy problem solver who thrives on keeping systems running smoothly? We’re looking for an experienced IT Support Analyst to join our team and play a crucial role in delivering top-notch technical support to our staff and systems.

About the Role

• As our IT Support Analyst, you’ll be the go-to expert for resolving technical issues, maintaining hardware and software systems, and ensuring our IT infrastructure is reliable, secure, and efficient.


• You’ll work closely with all departments to provide excellent support, maintain documentation, and contribute to ongoing IT improvements.

Key Responsibilities

• Provide first and second-line support for all IT-related issues (hardware, software, network, printers, etc.)


• Diagnose and resolve technical issues in a timely and professional manner


• Install, configure, and maintain IT equipment and systems


• Monitor system performance and perform regular maintenance and upgrades


• Manage user accounts, permissions, and security settings


• Maintain IT documentation and asset records


• Support onboarding/offboarding processes for staff from a tech perspective


• Collaborate with external vendors when necessary

Requirements

What We’re Looking For:

• Bachelor’s Degree in Computer Science, Information Technology, or related field (preferred)


• Proven experience as an IT Support Analyst or similar role


• Strong knowledge of Windows/Mac OS, Office 365, and basic networking


• Solid troubleshooting and diagnostic skills


• Excellent communication and interpersonal abilities


• Ability to work independently and under pressure


• Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus.

What You’ll Get:

• A supportive and collaborative work environment


• Opportunities for continuous learning and career growth


• A chance to be part of a forward-thinking, tech-driven company.