• Application Deadline:
• Position: IT Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Rivers




• City Port Harcourt




• Job Field ICT / Computer 
  
  

Responsibilities

• Provide first-level technical support to end-users via phone, email, or chat.


• Troubleshoot hardware and software issues, including operating systems and applications.


• Assist with password resets and account unlocks.


• Document all support interactions in the ticketing system.


• Escalate unresolved issues to L2 support or other relevant teams.


• Maintain inventory of IT equipment and supplies.


• Assist with onboarding new employees regarding IT setups.


• Participate in regular training and skill development.

Qualifications

• Bachelor’s Degree in Computer Science with 2 - 3 years of experience


• Basic understanding of computer hardware and software.


• Familiarity with operating systems (Windows).


• Knowledge of networking concepts (TCP/IP, DNS, DHCP).


• Strong communication and customer service skills.


• Ability to work in a team-oriented environment.


• Prior experience in a help desk or support role is a plus, but not always required.