• Application Deadline:
• Position: IT Support Staff



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Key Responsibilities

• Provide technical support to staff across branches for hardware, software, network, and application-related issues.


• Ensure the smooth operation of the core banking application, internet banking platform, and other financial systems.


• Perform routine maintenance on systems, servers, printers, ATMs, POS devices, and networks.


• Manage user accounts, access control, and ensure proper IT security practices in line with regulatory requirements.


• Monitor and support branch connectivity, including VPNs, routers, firewalls, and switches.


• Document issues, track resolutions, and escalate complex problems to the relevant vendors or higher-level IT team.


• Assist with the deployment of new systems or upgrades to existing ones.


• Provide IT onboarding for new staff and support ongoing training initiatives.


• Maintain backup and disaster recovery protocols.


• Ensure compliance with CBN IT guidelines, data protection laws, and internal IT policies.

Requirements

Must Have:

• Candidates should possess a Bachelor's Degree / Master's Degree in a related field.


• Minimum of 3 years’ experience in an IT support role, preferably within a Microfinance Bank or financial institution.


• Strong understanding of banking operations and typical financial systems (core banking apps, credit management systems, e-channels, etc.).


• Hands-on experience with Windows and MAC OS, Microsoft Office Suite, networking, and basic server management.


• Knowledge of IT support tools like remote desktop software, ticketing systems, and active directory.


• Good troubleshooting and communication skills.


• Familiarity with regulatory standards and data security in financial institutions.

Nice-to-Have:

• Certification in IT (CompTIA A+, N+, ITIL, MCP, etc.).


• Experience with Temenos, BankOne, or other microfinance core banking platforms.


• Familiarity with mobile banking apps, USSD platforms, and agency banking solutions.


• Basic scripting or automation experience (PowerShell, batch scripts, etc.).

What We Offer

• A dynamic and impactful role in a fast-growing financial institution.


• Competitive salary and benefits.


• Opportunities for training and career growth.


• Exposure to modern financial technology platforms and tools.