• Application Deadline:
• Position: Call Centre Agent



• Job Type Contract



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

We are seeking a proactive and customer-focused Call Centre Agent to respond to enquiries and provide real-time solutions to customers (Champions). The ideal candidate will handle issues related to battery swaps, maintenance requests, payment disputes, and app-related concerns through phone support and IVR-guided self-service options.

Key Responsibilities

• Respond promptly and professionally to inbound calls from Champions regarding battery swaps, app issues, maintenance, and payment concerns.


• Deliver real-time solutions using call centre scripts and protocols to ensure customer satisfaction.


• Guide customers through IVR self-service options when applicable.


• Log all complaints and requests accurately in the MAXONE CRM system.


• Track the status of complaints, ensuring timely updates and follow-ups.


• Escalate complex or unresolved issues to the appropriate specialized teams as necessary.


• Maintain high standards of communication, empathy, and professionalism at all times.


• Collaborate with internal departments to ensure the resolution of customer issues.

Requirements

• Minimum Qualification: Higher National Diploma (HND) or equivalent.


• Experience: At least 2 years in a customer-facing call centre role.


• Excellent oral and written communication skills. ( Proficiency in other languages is an added advantage


• Strong verbal communication skills and problem-solving abilities.


• Familiarity with CRM systems; experience with MAXONE is a plus.


• Ability to multitask and stay organized in a fast-paced environment.


• Flexibility to work in shifts, including weekends and holidays as needed.