• Application Deadline:
• Position: Customer Service Lead



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

About the Role

• Manage all aspects of guest interactions and team supervision.


• This role requires a friendly, proactive, and detail-oriented professional who can ensure a smooth dining experience for every guest while leading a small team of service staff.

Key Responsibilities

• Oversee daily front-of-house customer service operations and coordinate service staff.


• Serve as the first point of contact for customer inquiries, complaints, and feedback online and in-person.


• Monitor customer satisfaction and resolve any service issues promptly and professionally.


• Implement and maintain customer service standards and procedures.


• Provide on-the-spot coaching and support to junior customer service reps.


• Maintain reservation logs and ensure effective table turnaround during peak periods.


• Collaborate with kitchen and operations teams to ensure a seamless service experience.


• Generate weekly reports on customer feedback, issue trends, and service improvements.

Requirements

Education:

• HND / BSc in any discipline; Hospitality or Communication-related fields preferred.

Experience & Skills:

• Minimum of 2 years of experience in customer service, preferably in the restaurant, hospitality, or retail sector.


• Strong interpersonal and communication skills.


• Ability to lead a team with confidence and maintain professionalism under pressure.


• Familiarity with POS systems and basic order-taking software.


• Strong conflict-resolution and problem-solving skills.


• Passionate about customer satisfaction and service excellence.