• Application Deadline:
• Position: Team Lead Helpdesk



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Nigeria




• Job Field ICT / Computer 
  
  

• Microsoft Power Platform: Skilled in Power Apps (Canvas & Model-Driven), Power Automate, and optionally Power BI & Virtual Agents.


• Dataverse: Managing tables, relationships, security roles, and data policies.


• Environment Management: Creating, configuring, and maintaining Power Platform environments.


• Security & Permissions: Handling user roles, security groups, DLP policies, and conditional access.


• Governance & Compliance: Establishing naming conventions, data classification, and auditing policies.


• App Lifecycle Management (ALM): Managing app deployment using Power Platform pipelines, Azure DevOps, and Git.


• Monitoring & Analytics: Utilizing Admin Center, CoE Starter Kit, and Compliance Center for performance and usage insights.


• Troubleshooting: Diagnosing and resolving app, flow, connector, and access issues.

Requirements

 Experience

• 3–5 years of hands-on IT support experience.


• At least 1–2 years in a supervisory or lead role in a helpdesk or IT support


•  Process & Governance Knowledge


• Familiarity with ITIL processes (incident, request, problem management).


• Understanding of asset management, access control, and cyber hygiene.


• Experience conducting regular team reviews and performance reporting.

Responsibility

• Technical support & Issue resolution


• User Support Training


• Hardware & Software Management


• Network & Connectivity support


• System monitoring & Maintenance


• Documentation & Reporting


• IT Policy Enforcement


• Collaboration & Escalation