Spa Manager at JNC International Limited

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
8 months ago

Additional Details

Job ID
131738
Job Views
78

Job Description






Key Responsibilities




  • Lead and supervise the spa team, ensuring high standards of service, appearance, and discipline.

  • Oversee daily spa operations: appointments, inventory, cleanliness, staff scheduling, etc.

  • Ensure all clients receive a seamless and exceptional customer experience.

  • Handle staff issues, conflicts, performance reviews, and training with firmness and fairness.

  • Maintain compliance with hygiene, safety, and facility regulations.

  • Monitor product and supply inventory; liaise with vendors as needed.

  • Report weekly to the CEO with operational updates, issues, and improvements.

  • Uphold the brand’s image and reinforce professional standards within the team.

  • Maintain a calm, firm authority that commands respect while supporting team performance.



Qualifications & Skills




  • Experience in team or operations management (spa experience is not required).

  • Strong leadership and interpersonal skills; must be firm, confident, and articulate.

  • Excellent organizational and administrative abilities.

  • Smart, quick thinker, able to make good decisions on the spot.

  • Able to multitask and remain composed under pressure.

  • Respectful yet assertive with staff and clients alike.

  • Proficiency in basic computer tools (emails, spreadsheets, scheduling software).



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