• Application Deadline: Mon, 14 Jul 2025 00:00:00 GMT
• Position: Account Management Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Lekki




• Job Field Finance / Accounting / Audit 
  
  

Job Summary

• The ideal candidate will be responsible for building and maintaining long-term relationships with clients, ensuring client satisfaction, managing account operations, and supporting business growth through upselling and retention initiatives.

Key Responsibilities

• Serve as the primary point of contact for assigned clients


• Develop and maintain strong, long-lasting client relationships


• Ensure the timely and successful delivery of solutions based on client objectives


• Coordinate with internal teams to meet customer expectations


• Conduct proactive client outreach and routine customer satisfaction surveys


• Identify opportunities for account growth through upselling and cross-selling


• Monitor and communicate the progress of monthly and quarterly initiatives to stakeholders


• Drive client retention and win-back strategies


• Resolve client issues and escalate where necessary


• Analyze client feedback and suggest areas for service improvement.

Requirements

• Bachelor’s Degree in Business Administration, Sales, or a relevant field


• Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar role


• Strong background in client relationship management and retention strategies


• Experience using CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office (especially Excel)


• Ability to deliver client-focused solutions aligned with customer needs


• Excellent communication, negotiation, and presentation skills


• Strong multitasking and time-management skills


• High level of accuracy and attention to detail


• Confident in handling challenging client requests and difficult conversations


• Strong listening and interpersonal skills.