• Application Deadline:
• Position: Relationship Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• As a Relationship Officer, you will be responsible for building and nurturing long-term relationships with clients to ensure satisfaction, retention, and business growth.


• You will serve as the primary point of contact for clients, proactively attending to their needs, resolving concerns, and identifying opportunities for upselling or cross-selling.

Key Responsibilities

• Manage and grow a portfolio of clients to achieve retention and revenue goals


• Serve as a dedicated point of contact for client communication and support


• Identify client needs and propose relevant solutions or services


• Handle client inquiries, concerns, and complaints in a timely and professional manner


• Schedule and conduct regular client check-ins and feedback sessions


• Work closely with internal teams (sales, operations, customer service) to ensure client satisfaction


• Monitor client activity and usage trends, and escalate issues when necessary


• Maintain detailed client records, activity logs, and CRM updates


• Support business development activities by referring new leads or upsell opportunities


• Represent the brand professionally during meetings, presentations, and events

Requirements & Skills

• Bachelor’s Degree in Business Administration, Marketing, Communications, or related field


• 1–3 years of experience in customer service, relationship management, or sales


• Strong interpersonal and communication skills (verbal and written)


• Excellent organizational and problem-solving skills


• Proficiency in Microsoft Office and CRM tools


• Ability to multitask and manage time effectively


• A proactive, people-focused mindset and attention to detail

Preferred Qualities:

• Prior experience in hospitality, and food services


• Ability to work under pressure and meet client-related KPIs