Job Description
Key Responsibilities
Staff Supervision and Coordination:
- Assign duties and schedules to F&B staff (waiters, bartenders, kitchen staff).
- Supervise the performance of team members to ensure excellent service.
- Assist with hiring, training, and evaluating employees.
Customer Service:
- Ensure guests are satisfied with their food and beverage experience.
- Address and resolve customer complaints quickly and professionally.
- Promote upselling techniques to increase revenue.
Inventory and Supplies Management:
- Monitor stock levels of food, beverages, and other supplies.
- Coordinate with the storekeeper or purchasing department for replenishment.
- Prevent wastage and control food cost.
Operational Efficiency:
- Ensure all areas of F&B operations are clean, organized, and compliant with health regulations.
- Oversee the setup and breakdown of dining areas or event spaces.
- Monitor the quality of food and beverage served.
Financial Responsibilities:
- Prepare shift reports and assist in budget control.
- Monitor cash handling procedures and billing accuracy.
- Help in cost control and profitability analysis.
Compliance and Safety:
- Ensure compliance with all health, safety, and hygiene standards.
- Implement and follow company policies and standard operating procedures (SOPs).
Event and Function Coordination:
- Assist in planning and executing banquets, meetings, and special events.
- Liaise with chefs, kitchen staff, and clients to ensure event success.
Skills and Qualifications
- A diploma or degree in hospitality management is an advantage.
- Strong leadership and communication skills.
- Customer service-oriented attitude.
- Ability to multitask and work under pressure.
- Basic knowledge of budgeting, inventory, and POS systems.
- Experience in hospitality or food service.
Benefits Attached
- Layover - yes
- Staff meal - yes.