• Application Deadline:
• Position: Area IT Manager



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 7 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Position Overview:

• Responsible for the day-to-day troubleshooting and support of all computers, local area network (LAN), wide area network (WAN), telephone-related problems and the maintenance of same. Providing these services in an effective and efficient manner will ensure maximum access to Information Technology services and resources

Key Responsibilities

• Be the interface to HL Regional and Central IT functions and their Outsourcing Partners.


• Provide first-level helpdesk support and work closely with the Information Technology Service Desk (ITSD)


• Responsible for the user onboarding and all users’ authorizations


• Responsible for IT asset management and maintaining regular IT inventories within the Area.


• Responsible for the local IP telephone lines and all telecommunications including mobile phones.


• Responsible for the management of all non-standard equipment (hardware and software).


• Ensure that the defined processes are working in a timely manner.


• Assist with the sourcing of all IT-related products.


• Review and audit of system access rights.


• Liaise with local vendors for cabling support.


• Ensure smooth running of the data centre.


• Responsible for ensuring IT-related equipment is under regular maintenance and fully insured.


• Prepare and maintain BCP (including testing and fire drills) for the Area.


• Responsible for Area QEM and supporting the sustainability team on initiatives & targets.


• Responsible for Local Data Protection (DPO) within the Area


• Support other functions on an ad-hoc basis for all IT hardware, software and systems-related issues.


• Support Area Management on assigned tasks, presentations and special projects when required.


• Assist all the functions in the organization of the Business Events - IT and system support.


• Prepare and monitor IT budget forecast.


• Service Oriented and support Central/Regional IT Projects.


• Support all Third-Party Agents within the Area


• Provide first line advisory to ITCs within the Area

Education, Experience & Key Competencies:

• University Degree/Diploma in IT field


• 7 years' experience


• Fluent in verbal as well as written communication in English & French


• Solid Communication skills


• Microsoft Windows Operating System (both client and server sides) and AWS-Cloud knowledge.


• E-Mail-Administration knowledge


• IT-Hardware knowledge


• Network & Security Systems knowledge.


• MCSE/CCNA/AWS Certifications


• Ability to work effectively in a team environment and good interpersonal skills


• Comprehensive knowledge of user application systems (FIS, SAP, CRM, COMPASS, M365)


• Knowledge in Networks (LAN, WAN) and communication systems


• Highly analytic and independent way of working


• Ability to present complex correlations in a clear way


• Knowledge of user application systems and Proficient in Microsoft programs Fairly social thus learns quickly when faced with new problems, analyzing both successes and failures for clues to improvement


• Maintains two-way dialogue with others on work and results


• Drive for results – can be counted on to meet/exceed goals consistently


• Ability to convey information effectively and convincingly