• Application Deadline:
• Position: Retail Sales Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• We’re seeking a proactive and organized Retail Sales Officer to manage showroom operations, track customer inquiries, and ensure an outstanding retail experience.


• The ideal candidate is detail-oriented, customer-focused, and comfortable juggling both backend and client-facing responsibilities.

Key Responsibilities

• Oversee the organization and presentation of the showroom to meet high standards


• Ensure cleanliness of shelves and replacement of items post-client viewings


• Facilitate prompt replacement of purchased showroom items


• Track and manage weekly job orders for upholstery or production teams to meet retail targets


• Identify and resolve workflow constraints


• Ensure timely deliveries and installations for retail orders


• Follow up with clients after delivery and installation for feedback


• Maintain the PIQIT/Retail spreadsheet and ensure e-commerce listings are accurate


• Work with the store to capture and record inventory properly


• Accept only quality-checked products into the showroom


• Assist in product uploads and backend inventory tracking


• Maintain and update a digital tracker for customer inquiries across platforms


• Provide monthly tracker analysis reports


• Collate and share top 5 bestseller updates weekly and monthly with customer service


• Coordinate styled photoshoots with the marketing and design teams


• Notify admin team ahead of photoshoots for site readiness


• Post daily on WhatsApp stories and respond to customer inquiries on all platforms


• Support SMS pushes and manage follow-ups for complex queries


• Maintain a complete customer database for broadcast messages


• Stay updated on product knowledge and ensure showroom items are accurately tagged


• Prevent unapproved items from entering the showroom


• Ensure catalogues are uploaded to WhatsApp by customer service reps


• Assist in collecting client reviews to support future sales.

Requirements & Skills

• Interested candidates should possess an HND / B.Sc Degree. 


• Strong organizational and multitasking skills


• Excellent verbal and written communication


• Attention to detail and customer service mindset


• Proficiency in spreadsheets and online product tools


• Ability to manage retail operations and back-office tasks effectively


• Experience in furniture or lifestyle retail is an added advantage.