• Application Deadline: Tue, 14 Oct 2025 00:00:00 GMT
• Position: Information Systems Support Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Abia




• Job Field ICT / Computer 
  
  




• Salary Range ₦200,000 - ₦300,000/month
  
  

Salary: ₦225,000

Responsibilities:

• Provide epic-level support to end users on a variety of IT desktop and IT operational-related issues. 


• Identify, research, and resolve technical problems. 


• Respond to telephone calls, emails, and requests for technical support.


•  Document, track, and monitor problems to ensure a timely resolution. 


• Work with applicable ticketing or work tracking systems (Incident Management Systems. 


• Manage ticket requests and follow up with users.


• Receives and works escalated issues from other desktop staff and/or the manager.


•  Install and maintain Windows and Mac operating systems (OS). 


• Troubleshoot various types of PC, laptop, or tablet hardware and software. 


• Inventory tracking when receiving and shipping hardware onsite. 


• On-call support for when vendors need on-location access. 


• On-call support for issues that arise outside normal business hours

Educational Qualifications, Functional Skills & Experience: 

• Bachelor degree in Computer Engineering/Computer Science/Electrical Engineering/Information Systems or equivalent combination of education and related experience. Strong Application system skills, including productivity applications, & very good knowledge of IP Network. 


• Excellent business communication skills both verbal and written


• 2 - 3 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open-source alternatives, and business applications in a business environment. 


• Experience providing superior customer service and support. 


• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure. 


• Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies. 


• Thorough knowledge of voice and data communications techniques and technologies.