• Application Deadline:
• Position: Information Systems Support Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• City Victoria Island




• Job Field ICT / Computer 
  
  

Responsibilities

• Provide epic-level support to end users on a variety of IT desktop and IT operational-related issues.


• Identify, research, and resolve technical problems.


• Respond to telephone calls, emails, and requests for technical support.


• Document, track, and monitor problems to ensure a timely resolution.


• Work with applicable ticketing or work tracking systems (Incident Management Systems.


• Manage ticket requests and follow up with users.


• Receives and works escalated issues from other desktop staff and/or the manager.


• Install and maintain Windows and Mac operating systems (OS).


• Troubleshoot various types of PC, laptop, or tablet hardware and software.


• Inventory tracking when receiving and shipping hardware onsite.


• On-call support for when vendors need on-location access.


• On-call support for issues that arise outside normal business hours

Educational Qualifications, Functional Skills & Experience

• Bachelor degree in Computer Engineering/Computer Science/Electrical Engineering/Information Systems or equivalent combination of education and related experience.


• Strong Application system skills, including productivity applications, & very good knowledge of IP Network.


• Excellent business communication skills both verbal and written


• 2 - 3 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open-source alternatives, and business applications in a business environment.


• Experience providing superior customer service and support.


• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.


• Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.


• Thorough knowledge of voice and data communications techniques and technologies.