• Application Deadline: Thu, 12 Mar 2026 00:00:00 GMT
• Position: Telemarketer Team Lead



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Abuja




• City Jabi




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Responsibilities

• Lead, supervise, and motivate the telemarketing team to meet and exceed daily, weekly, and monthly targets


• Assign tasks, set performance goals, and monitor team productivity


• Train, coach, and mentor telemarketers on sales techniques, customer engagement, and product knowledge


• Monitor calls to ensure quality standards, compliance, and professionalism


• Handle escalated customer complaints and complex inquiries


• Prepare daily/weekly/monthly performance reports for management


• Track KPIs such as conversion rates, call volumes, and revenue targets


• Develop scripts and improve calling strategies for better results


• Conduct regular team meetings and performance reviews


• Collaborate with sales and marketing teams to align campaigns and objectives


• Ensure accurate documentation and CRM updates


• Recommend process improvements to increase efficiency and customer satisfaction

Qualifications / Requirements

• Bachelor's Degree in Marketing, Business Administration, Communications, or related field (or equivalent experience)


• 3-5 years experience in telemarketing, call center, or sales roles


• Minimum of 1-2 years supervisory or team lead experience.