• Application Deadline:
• Position: Sales Associate



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Anambra , Cross River , Enugu , Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Objectives

• The Sales Associate is responsible for delivering excellent customer service, driving sales, and ensuring a positive in-store experience for customers.


• The role involves product knowledge, customer engagement, merchandising, and compliance with store policies to achieve sales targets and support overall store performance.

Key Tasks

Sales & Revenue Generation:

• Actively engage customers to understand their needs and recommend suitable products.


• Drive daily, weekly, and monthly sales targets assigned by management.


• Upsell and cross-sell products and accessories to maximize revenue.


• Ensure accurate pricing, promotions, and product information are communicated to customers.

Customer Service & Experience:

• Provide a warm, professional, and courteous customer experience at all times.


• Handle customer inquiries, complaints, and product issues promptly and professionally.


• Build long-term customer relationships to encourage repeat business.


• Ensure adherence to customer service standards and brand values.

Product Knowledge & Merchandising:

• Maintain strong knowledge of products, features, benefits, and usage.


• Stay updated on new arrivals, promotions, and competitor offerings.


• Ensure products are well-displayed, clean, and properly merchandised according to store standards.


• Participate in stock arrangement, shelf labeling, and visual merchandising activities.

Store Operations & Compliance:

• Process sales transactions accurately using POS systems.


• Ensure proper handling of cash, POS reconciliation, and documentation.


• Adhere to company policies on loss prevention, security, and stock control.


• Participate in stock counts, inventory checks, and discrepancy reporting.

Teamwork & Communication:

• Collaborate effectively with team members to achieve store goals.


• Attend daily briefings, training sessions, and performance reviews.


• Communicate customer feedback, product issues, and operational challenges to supervisors.

Health, Safety & Professional Conduct:

• Maintain a clean, safe, and organized store environment.


• Comply with health, safety, and security procedures.


• Uphold professionalism, punctuality, grooming standards, and ethical conduct at all times.

Key Performance Indicators (KPIs)

• Individual sales target achievement.


• Conversion rate and average transaction value.


• Customer satisfaction and feedback scores.


• Product knowledge assessment results.


• Stock accuracy and loss prevention compliance.


• Attendance, punctuality, and teamwork.

Qualifications, Knowledge & Experience

• Candidates should possess an OND, HND/Bachelor’s Degree preferred with 1-3 years’ experience in sales, retail, customer service, or related roles.


• Experience in phone and gadget sales is a strong advantage.


• Basic computer skills and ability to operate POS systems.

Required Skills & Competencies:

Technical Competencies:

• Strong communication and interpersonal skills.


• Sales, persuasion, and negotiation abilities.


• Customer-focused mindset with problem-solving skills.


• Ability to work in a fast-paced retail environment.


• Attention to detail and integrity.


• Team-oriented and adaptable.

Behavioral Attributes:

• Friendly, confident, and professional demeanor.


• High energy and enthusiasm.


• Honesty and reliability.


• Willingness to learn and grow.

Other Requirements:

• Must be willing to work weekends and public holidays (shift-based).


• Must be able to work on-site at any assigned SLOT outlet.


• Age range typically 20–35 years.


• Ability to stand for extended periods during work hours.

Working Conditions, Benefits & Remuneration

• Full-time role based (Monday – Saturday)


• Competitive salary based on experience and qualifications


• Pension contributions


• Annual leave entitlement


• Professional development support


• Performance-based incentives


• Employee discounts across SLOT business units