Job Description
Job Summary
- The Sales Administrator provides administrative and operational support to the Sales Team to ensure the efficient coordination and execution of sales activities.
- The role is responsible for managing sales documentation, maintaining accurate customer records, coordinating internal processes, and supporting the sales team in delivering excellent service to clients.
Key Responsibilities
Sales Administration & Documentation
- Prepare, organize, and manage sales documentation including quotations, proposals, and requisition forms.
- Maintain accurate and up-to-date records of sales transactions and customer information.
- Track and monitor sales orders, invoices, and delivery timelines to ensure timely execution.
Sales Coordination & Support:
- Provide administrative support to sales executives including scheduling meetings, managing follow-ups, and coordinating customer communications.
- Assist in the preparation of sales reports, presentations, performance dashboards, and meeting materials.
- Support the onboarding of new clients by ensuring all required documentation is properly completed and filed.
Customer & Internal Coordination:
- Respond to routine customer inquiries and escalate complex issues to the appropriate team members.
- Coordinate with internal departments such as Finance, Operations, and Technical teams to support sales processes and client requests.
- Ensure timely communication between the sales team and other departments.
Key Performance Indicators (KPIs)
- Accuracy and completeness of sales documentation.
- Turnaround time for administrative and coordination tasks.
- Sales team satisfaction with administrative support.
- Accuracy and maintenance of customer data in the CRM system.
- Timeliness of internal and external communication.
Educational Qualification & Experience
- Bachelor’s Degree in Business Administration, Management, or a related field.
- Minimum of 2 years’ experience in sales support, administrative support, or coordination roles.
- Experience in a technology or service-based organization is an added advantage.
Skills & Competencies:
- Strong organizational and documentation skills.
- Excellent attention to detail and accuracy.
- Good communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to multitask and work effectively in a fast-paced environment.
- Basic understanding of sales processes and customer service.