• Application Deadline:
• Position: Hostess



• Job Type Full Time



• Qualification OND



• Experience 4 - 6 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• The Hostess serves as the first point of contact for guests, creating a welcoming and refined atmosphere that aligns with the standards of a premium restaurant, clubhouse and event environment.


• The role is responsible for greeting guests warmly, managing reservations and waitlists, coordinating seating, and ensuring seamless guest flow across the restaurant, club spaces, and event function rooms.


• The Hostess plays a critical role in delivering exceptional guest experiences by demonstrating outstanding communication skills, professionalism, and attention to detail from guests’ arrival to their departure.

Key Responsibilities

• Warmly welcome and engage guests as they arrive at the restaurant or events venue.


• Maintain accurate wait times and actively monitor the waiting list during peak periods.


• Manage reservations across all outlets using the designated reservation system.


• Escort guests to assigned dining, bar, lounge, or event areas, ensuring comfort and service readiness.


• Provide menus and introduce guests to their assigned Waiter/Waitress or service team.


• Greet and thank guests upon their departure, ensuring a memorable exit experience.


• Coordinate effectively with waitstaff and supervisors regarding seating options and guest flow.


• Maintain a clean, organised, and visually appealing reception/host stand area.


• Attend to guests requiring special attention (children, elderly guests, VIPs, members, corporate clients).


• Answer incoming calls promptly and professionally, handling enquiries, bookings, and venue information.


• Support event room check-ins and guest directions for private functions and meetings.


• Assist waitstaff with service support when required.


• Adhere to restaurant, clubhouse, and event etiquette and uphold all health and safety standards.

Key Performance Indicators (KPIs)

• Guest Satisfaction: Positive guest feedback and minimal complaints regarding reception experience.


• Reservation Accuracy: Proper management of bookings, seating plans, and waitlists without errors.


• Service Efficiency: Timely and efficient seating of guests and effective coordination with the FOH team.


• Professionalism: Consistent adherence to etiquette, grooming, and communication standards.


• Cleanliness & Organisation: Reception/host stand area maintained at premium standards at all times.


• Call Handling Efficiency: Prompt response rate and accuracy in handling guest enquiries and bookings.


• Team Collaboration: Effective communication and cooperation with FOH, events, and restaurant teams.


• Event Support: Smooth guest flow and check-in experience during private functions and club events.

Educational Qualifications

• Minimum OND in Hospitality Management, Business Administration, Communication, or related field.


• Additional certifications in hospitality, customer service or front-of-house operations are an advantage.

Experience:

• 4 – 6 years experience as a Hostess, Waitress/Waiter, Receptionist, or Guest Relations Officer in a premium restaurant, hotel, private club, or upscale event venue.


• Experience managing reservations and handling guest enquiries in a fast-paced environment.


• Previous experience in a high-end or luxury service establishment is strongly preferred.

Technical Competencies:

• Strong understanding of restaurant and clubhouse etiquette standards.


• Familiarity with health, safety, and hygiene regulations.


• Proficiency in managing reservations and waitlists (manual or software-based).


• Strong customer service and guest engagement skills.

Behavioural Competencies:

• Excellent verbal communication (in person and over the phone).


• Strong organisational and multitasking abilities.


• Polished personal presentation and professional demeanour.


• Ability to remain calm and courteous under pressure.


• High level of emotional intelligence and interpersonal skills.


• Ability to stand and walk for long periods; physically fit for the demands of the role.


• Availability to work flexible schedules, including evenings, weekends, and events.