• Application Deadline:
• Position: Community Associate



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field NGO/Non-Profit 
  
  

Role Summary 

• The Community Associate is responsible for executing and supporting the day-to-day operations of ALX Nigeria’s community, ensuring a high-quality, consistent, and engaging experience for learners and alumni. 


• Working closely with the Community Manager, this role focuses on bringing community programmes, events, and engagement initiatives to life.


• The Community Associate plays a critical role in ensuring that community systems operate effectively, members remain actively engaged, and the ALX Lagos hub functions as a vibrant and welcoming space. 


• This role sits at the centre of community execution and member experience, supporting engagement, content capture, and grassroots activation while contributing to broader growth and brand objectives.


• The ideal candidate is highly organised, people-oriented, and proactive, with the ability to manage multiple activities while maintaining strong attention to detail and energy. 

Specific Responsibilities

In this role, you will:

• Execute community programmes, events, and engagement initiatives in line with the Community Development Playbook. 


• Support the day-to-day operations of the ALX Lagos hub, ensuring the space is active, organised, and welcoming. 


• Coordinate logistics for community events, workshops, and meetups, including scheduling, setup, and participant management. 


• Manage community communication channels, including responding to member inquiries, moderating platforms, and supporting engagement.


• Build and maintain strong relationships with learners, alumni, and ambassadors through consistent interaction and follow-up.


• Support the ambassador and referral programme execution by coordinating activities and tracking participation.


• Capture and support user-generated content (UGC) from community activities, including testimonials, event highlights, and learner stories.


• Track community activity and engagement metrics, including attendance, participation, and feedback. 


• Provide regular updates and reports on community activity to support performance tracking.


• Support partnerships and external engagements by coordinating logistics and ensuring smooth execution of joint activities.


• Collaborate with Growth, Content, and Recruitment teams to ensure community initiatives align with broader campaigns and objectives. 

Skill Requirements

Essential:

• 3–5 years of experience in community management, events, customer experience, or related roles. 


• Strong organisational and coordination skills with attention to detail. 


• Excellent interpersonal and communication skills. 


• Ability to engage and build relationships with diverse groups of people.


• Experience coordinating events, programmes, or community initiatives.


• Highly proactive with a strong sense of ownership and follow-through.


• Ability to manage multiple tasks in a fast-paced environment. 


• Proficiency in:
  
  
  
  • Google Slides / PowerPoint
  
  
  • Google Sheets / Excel
  
  
  • Google Docs
  
  
  • AI Tools
  
  
  • BI tools such as Looker Studio, Tableau, or similar platforms. 
  
  
  
  

Skill Requirements

Preferable:

• Experience working in education, technology, or youth-focused environments.


• Experience supporting ambassador or referral programmes. 


• Experience capturing content (photos, videos, testimonials) for digital platforms.


• Familiarity with community platforms, CRM tools, or engagement systems.

Person Specification/Attributes:

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges. 


• Humility: Openness to learning, seeking help when needed, and a focus on serving others. 


• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey. 


• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond. 


• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger. 


• Energy and Presence: brings life to spaces and interactions 


• Reliability: consistently delivers high-quality execution 


• People Orientation: enjoys engaging and supporting others


• Attention to Detail: ensures smooth and professional experiences

What Success Looks Like: 

• Community programmes and events run smoothly with strong participation and engagement. 


• The ALX Lagos hub operates as a vibrant, well-utilised, and welcoming space.


• Learners and alumni feel supported, connected, and actively engaged.


• Community engagement levels remain high across both online and offline platforms. 


• A strong volume of user-generated content is captured from community activities.


• Community initiatives are executed consistently and contribute to broader growth and brand objectives.