Customer Support Specialist - EMEA at Swapcard

Job Overview

Location
Lagos, Jigawa
Job Type
Full Time
Date Posted
2 days ago

Additional Details

Job ID
147141
Job Views
26

Job Description






What you will be doing?




  • Support all users of the platform before, during, and after their event

  • Run regular webinars for event organizers and exhibitors

  • Help the event team create content for attendees, exhibitors and organizers

  • Provide online and/or onsite support for events throughout their duration



Your Profile




  • Prior experience in customer service, support or project management

  • Experienced and/or interested in tech and events

  • Excellent interpersonal skills

  • Collaborative with the ability to work autonomously

  • Service-oriented & empathetic toward clients

  • Startup mindset - ready to learn, adapt and initiate quickly

  • Passionate, proactive, and involved

  • Optimistic and calm when under pressure

  • Available to work on a weekend and flexible with working on shifts



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