• Application Deadline:
• Position: IT Technician



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Description

• We are is seeking a proactive and customer-focused IT Technician to provide first-line technical support.


• The successful candidate will diagnose and resolve IT incidents, perform hardware/software installations, and deliver reliable end-user assistance both remotely and onsite.

Key Responsibilities

• Provideremote first-line supportfor incidents and service requests


• Install, configure, and customizesoftware and hardware


• Set up and maintainPCs, printers, and peripherals


• Performhardware and software fault diagnosisand troubleshooting


• Deliver basic administrative support acrossWindows desktop environments


• SupportWindows Server platformsat an entry level


• Participate IT projectsand rollouts


• Maintainaccurate, detailed ticket notesin the ticketing/PSA system


• Produce and updatetechnical documentation


• Adhere to operational and administrative processes


• Work effectivelyindependently and within a team


• Be available forafter-hours supportwhen necessary


• Identify, prioritize, andescalate incidents appropriately.

Qualifications

Compulsory:

• Secondary School Certificate (WAEC/NECO or equivalent)


• MCSE or equivalent diploma/certification


• Reliable means of transportation.

Experience Required:

• Minimum 3 year experiencein Desktop / IT Support


• Exposure todesktop hardware and Microsoft software environments


• Basic understanding ofWindows desktop and server operating systems


• Familiarity withperipheral installation and troubleshooting


• Basic networking knowledge (LAN / Ethernet)


• Exposure toVoIP / SIP(preferred)


• Experience withticketing systems(beneficial).